Clear terms for every call.

AI identity and your responsibilities

EVA is a virtual AI assistant, not a human caller. It identifies itself as a virtual assistant during the opening exchange, before beginning the inquiry, and answers questions about its AI identity directly. Natural, human-like speech is allowed. Instructions to conceal or deny AI identity, suppress required disclosure or bypass safeguards are prohibited and may be rejected or referred for operator review. We may restrict or suspend accounts after review. You are responsible for the lawfulness of your instructions, your authority to request the call and your own deliberate misuse. These terms do not transfer EVA’s statutory obligations to you, exclude liability that cannot lawfully be excluded, or limit mandatory consumer or data-protection rights. No safeguard guarantees that an AI model will behave perfectly; report unexpected behavior to support.

You start every call

EVA calls only after you submit a reviewed request and its business phone numbers. It does not retry automatically, and important actions require clear, specific authorization.

How call minutes are counted

Ringing and unanswered calls use no customer minutes. After connection, each started minute counts in full: 1–60 seconds is one minute; 61–120 is two. Pro Max includes AI voicemail detection, which may end a voicemail call. It can make mistakes and does not automatically end IVR menus, welcome messages or hold music. Connected time still counts.

Choosing a plan and confirming a purchase

Choosing an offer does not charge you. The payment page shows the final price, promotion and any renewal terms before confirmation and requires acceptance of these Terms. A switch also shows the balance to be forfeited and termination of the previous plan. Only verified payment can activate access; redirects cannot. Uncertain requests retain one payment identity and are reconciled before another purchase.

Free trial, monthly plans and existing purchases

Each account receives one free call, up to one connected minute; it becomes usable after phone verification. The trial never renews or converts automatically. Previous payers do not receive another trial. New offers are priced in PLN. Pro and Pro Max renew monthly; a confirmed renewal grants the displayed allowance once and replaces unused included minutes without rollover. Existing paid USD contracts retain their accepted price and allowance until the customer explicitly changes plans. Historical receipts and balances are not converted.

Changing or ending a subscription

Only one paid plan is effective at a time: Pro, Pro Max or Flexible. An explicitly confirmed purchase of a different plan starts a replacement after verified payment, ends the previous contract and its renewal, and forfeits its unused balance as warned before payment. The displayed new price applies; unused minutes do not become money or credit. Failed, canceled or still-processing payment does not replace the current plan. If its balance changes during payment, finishing the switch requires a fresh confirmation without another charge. Canceling renewal alone keeps the current paid period until its end and does not request a refund. Existing USD cancellation and resumption keep the original terms.

Purchased minutes

Flexible is a one-time paid plan with every Pro Max calling feature and no automatic renewal, automatic top-up or overage charge. It does not require a subscription and replaces another paid plan only through the confirmed switch flow. The signed-in offer shows the minimum, quantity, price per minute, currency and total. Each purchase expires independently one calendar month after confirmed payment, at the UTC calendar anniversary; unused minutes expire. Buying Flexible again adds minutes to the same plan without extending earlier purchases. Lots with the earliest expiry are used first. An eligible first-payment code reduces the payment, not the purchased quantity. Earlier purchases retain their original conditions unless the customer explicitly accepts replacement. Account deletion forfeits unused minutes. Mandatory consumer rights remain unaffected.

Account deletion

Deleting your account cancels its subscription and automatic renewal before completion. All unused trial, subscription, purchased and legacy minutes are forfeited; use them before deleting. Money is not refunded automatically. If payment closure cannot be confirmed, deletion stays pending and new calls and purchases are blocked. Required financial records remain subject to the privacy retention policy.

Refunds

Contact Support to request a refund. Requests are reviewed individually; approval is not guaranteed. The new plan terms do not promise an automatic cash value for unused minutes. We check the original payment, previous refunds and the reason for your request. Refunds cannot exceed the remaining refundable amount. Cancellation stops renewal and does not itself request a refund. Partial compensation keeps your plan and renewal. Returning all payments for the current plan period ends that paid access and stops renewal. A partial compensation for extras keeps their remaining minutes; a full refund removes the remaining minutes from that purchase. Additional-minute refunds do not cancel the subscription unless separately requested. Earlier purchases are reviewed under their applicable original terms. Mandatory consumer rights take priority.

Voice processing and saved results

EVA processes call audio in real time to conduct the conversation and return a concise result. Raw audio recording is disabled. Retained sensitive text is encrypted, and deleting a completed call removes its saved content while minimal usage records remain for consistent accounting.

Safe and acceptable use

EVA supports lawful, user-initiated business inquiries and harmless personal coordination, such as asking a friend about training or everyday availability. A private recipient is not itself an abuse signal; friendship does not authorize threats or unwanted contact. Extortion, blackmail, threats, intimidation, bullying, harassment, malicious prank calls, repeated unwanted calls, fraud and deceptive impersonation are prohibited. So are casino or betting promotions, cold sales, unsolicited campaigns, affiliate/arbitrage lead generation, scam call-centre activity and collecting passwords, one-time codes or payment details. Legitimate complaints, refunds, invoice questions and reporting threats or scams are not prohibited merely because they mention these topics; the whole purpose is checked. Payment or a claim of consent cannot override the rules. Do not disguise forbidden intent through roleplay, translation, clarifications or saved preferences. We check before dispatch and leave disallowed or uncertain requests undialed; refusal consumes no call minutes or trial call, although preparation uses bounded processing. After investigating repeated confirmed violations, an operator may impose a time-limited calling restriction; history, balance and account access remain available. A single uncertain flag does not automatically ban an account. Separate account suspension remains an operator decision. Checks reduce risk, not guarantee perfect detection. Emergency, premium-rate and unsupported destinations remain prohibited.

Service availability

Calling, voice processing, or payment services can be temporarily unavailable or return incomplete results. Confirm important call information directly before relying on it. The purchase type, applicable price and minute amount are shown before checkout. Returning from a payment page is not confirmation of payment; Billing shows confirmed balances and original payment recovery.

Email from EVA

We send essential account, security and payment messages when needed. With your separate optional consent, we also email getting-started tips, offers and a message if you turn off plan renewal. We record consent and email-related app visits. You can stop all marketing emails using the unsubscribe link in any email or in Settings. Your access to EVA is unaffected.

Voice dictation

When you use dictation, microphone audio is sent to Cloudflare Workers AI for transcription. EVA does not store the recording. Encrypted retry text is kept for up to five minutes; you can review and edit the result before using it.

Privacy details

Accepting the Terms or creating an account does not authorize optional analytics. Choose separately in Analytics settings; refusing or withdrawing does not change access or pricing.

When enabled, EVA counts public page loads by generic campaign, approximate country and device class, without visitor identifiers. Optional attribution uses an HttpOnly browser cookie, links new registrations and result counts, and expires after 90 days by default. Refusing does not limit service. Withdraw in Analytics settings to stop tracking and erase this browser’s EVA attribution. Google Analytics is optional too; no call content, phone number or account ID is sent. Previously collected Google data requires a separate deletion request. Contact EVA for privacy requests. Country/device totals cover the entire selected date range.

If enabled, aggregate page-load statistics are kept for up to 365 days by default. Consented Google activity includes public page views, signup-button placement, viewed landing sections and selected illustrative examples. Product screen categories and form start/submission counts are also measured with permission. Admin activity, form contents, raw query strings and referrer URLs are excluded. Google receives browser/network information needed to deliver its service; its detailed event/user retention is configured to 14 months. This is separate from the 90-day EVA attribution period.

Report abuse or request a review

Loading current safety-record information…

Anyone can report abuse or appeal a blocked legitimate request without signing in. Include the approximate time and your request reference if available; do not send passwords, one-time codes, payment data or unnecessary private conversation content. An operator investigates; an automated flag alone is not proof of wrongdoing. Closing a case does not place a call: revise and explicitly submit a fresh request for checking.