Your calls. Your control.

Transparent AI and your privacy

EVA identifies itself as a virtual AI assistant at the start of a conversation and answers identity questions directly. This supports the EU AI Act transparency requirement, including in Poland. Task text cannot turn off this rule. GDPR concerns the handling of personal data and your data-protection rights; accepting service terms is not blanket consent to optional analytics or marketing. Privacy choices remain separate. Contact support to report an incorrect disclosure or exercise your data rights.

You decide when to call

Signing in, opening a saved request or previewing a voice never starts a call. You review and submit each new request.

Your account stays private

Customer sign-in uses Google. Other customers cannot access your saved calls, destination numbers or results. Necessary provider processing and authorized support access are explained below.

Conversation data

EVA does not store call audio. Audio is processed in real time to conduct the call; text transcripts and results are saved so you can review them. Retained sensitive content is encrypted. Provider records and backups have separate handling, as explained below.

Automated-answer protection

Pro Max includes AI voicemail detection to help stop unproductive voicemail calls. Detection can fail. It does not automatically end IVR menus, greetings or hold music and never leaves a voicemail. Connected time may still be charged.

Deleting a completed call

Deletion removes the saved request, recipient numbers, transcript and result content. Minimal usage records remain to keep minute accounting consistent.

Saved history and other records

Your saved reports stay available until you delete the completed call or your account is erased. Payment, dispute and legally required records follow separate retention rules. Contact us about a specific record or erasure request.

Request access, correction or deletion

You can permanently delete your EVA account directly in Settings. For access, correction, restriction, objection, portability or another erasure request, email us without signing in, including if you received an EVA call or no longer have an account. A privacy request does not issue a refund automatically. We may need proportionate information to verify your identity and understand the request. You may complain to your competent data protection authority.

Bookings on your terms

EVA can book an appointment or reservation when your task asks for it and you authorize that call. Specify the service, time and conditions; EVA may agree only within those limits.

Your data in EVA

EVA uses your account details and call request to provide the service. Call audio is processed in real time; text transcripts and results are saved for you to review. You can delete completed calls or your account in Settings.

If you received an EVA call

EVA is a virtual AI assistant calling at a user’s request. Your number and conversation are used to conduct the call and return a text report to that user. EVA does not store call audio. You can ask to end the call or contact us about your data without creating an account.

Questions about your data? Contact us

Email from EVA

We send essential account, security and payment messages when needed. With your separate optional consent, we also email getting-started tips, offers and a message if you turn off plan renewal. We record consent and email-related app visits. You can stop all marketing emails using the unsubscribe link in any email or in Settings. Your access to EVA is unaffected.

Privacy details

Accepting the Terms or creating an account does not authorize optional analytics. Choose separately in Analytics settings; refusing or withdrawing does not change access or pricing.

When enabled, EVA counts public page loads by generic campaign, approximate country and device class, without visitor identifiers. Optional attribution uses an HttpOnly browser cookie, links new registrations and result counts, and expires after 90 days by default. Refusing does not limit service. Withdraw in Analytics settings to stop tracking and erase this browser’s EVA attribution. Google Analytics is optional too; no call content, phone number or account ID is sent. Previously collected Google data requires a separate deletion request. Contact EVA for privacy requests. Country/device totals cover the entire selected date range.

If enabled, aggregate page-load statistics are kept for up to 365 days by default. Consented Google activity includes public page views, signup-button placement, viewed landing sections and selected illustrative examples. Product screen categories and form start/submission counts are also measured with permission. Admin activity, form contents, raw query strings and referrer URLs are excluded. Google receives browser/network information needed to deliver its service; its detailed event/user retention is configured to 14 months. This is separate from the 90-day EVA attribution period.

Call-purpose checks and safety records

We check your task, clarifications, call brief and relevant saved preferences to prevent abusive calls. Checks can be wrong; unclear requests remain undialed. Blocked call records are scrubbed of destination numbers, clarification answers and contact snapshots. Submitted verification text is retained encrypted for the displayed safety retention period so authorized operators can investigate repeated rejected requests and review temporary verification restrictions. It is never copied into analytics or external alerts. Restricted records retain account and request identifiers, detection time, policy version, decision, category, severity, detection stage and review status. Authorized operators can record a disposition and review time. Notification records contain minimal delivery and attempt metadata, not private model reasoning or copies of your script. Account-linked identifiers remain personal data. These records support prevention, investigation and appeals, not advertising.

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Anyone can report abuse or appeal a blocked legitimate request without signing in. Include the approximate time and your request reference if available; do not send passwords, one-time codes, payment data or unnecessary private conversation content. An operator investigates; an automated flag alone is not proof of wrongdoing. Closing a case does not place a call: revise and explicitly submit a fresh request for checking.